Government Security Ministry (Singapore)
Migration from legacy systems system to support payment and collection system.
Industry -
Government Security Ministry (Singapore)
Challenges
Manual payment and approval workflows
No centralized management of foreign currency exposure
Manual cashbook and reconciliation processes
Lack of a common finance platform
Citizens required to visit offices for payments
Physical collection of Direct Debit Application forms
Manual initiation of payment notifications
The Goal
Develop an electronic payment service hub with API integration across banks and suppliers in various jurisdictions
Establish a unified payment platform for a seamless experience for citizens and vendors
Replace legacy systems
The Results
10 configured workflows for payments and collections
API integrations with 4 banks
31,000 external users and 2,500 internal users
~1 million transactions annually